FAQ's

We are more than just a water filtration provider—we are your local water experts, proudly serving the Toowoomba community since 2009. With over 16 years of experience, we specialize in providing exceptional service, tailored solutions, and clean, safe, great-tasting water for every home. Here’s why Toowoomba families choose us:

• We’re Local and Family-Owned: Supporting us means supporting a small, locally owned Toowoomba business that truly values your needs.

• Personalized Service: We take the time to understand your unique water challenges and offer solutions tailored to your home.

• Affordable Pricing: With lower overheads than larger companies, we offer prices up to 20% lower without compromising on quality.

• Trusted Expertise: With over 16 years in the industry, our knowledge ensures you get the best system for your needs.

• Top-Quality Products: We source our systems from leading Australian and European suppliers to guarantee performance, reliability, and safety.

• Friendly, Trusted Team: Our team, led by Heidi and our certified plumber Bill, provides reliable, start-to-finish service you can count on.

When you choose us, you’re choosing cleaner water, unbeatable value, and peace of mind from a trusted local business.

At Whole House Filtration Toowoomba, we believe that premium water filtration should be accessible to everyone. As a small, family-owned business, we keep our costs low by operating locally and passing those savings directly to you.

Despite our affordability, we never compromise on quality. We exclusively source systems from trusted Australian and European suppliers to deliver the best filtration solutions. By choosing us, you save money while enjoying a personalized, customer-first experience.

To maintain optimal water quality, we recommend the following:

• Whole House Systems: Replace filters every 12 months.

• Reverse Osmosis Systems: Replace filters annually and check membranes every two years (membranes typically last 2–4 years).

We’ve made filter replacement stress-free and affordable with our subscription service:

• Spread the Cost: Pay in 12 easy monthly installments.

• Automatic Delivery: Receive your filters every year on month of your installation anniversary.

• Save More: Enjoy 10% off filter replacements and free shipping.

• Professional Installation Available: For a small additional fee, our licensed plumber Bill can replace your filters annually.

With upfront payments, you’ll enjoy uninterrupted service and timely delivery, ensuring you never run out of clean water.

Yes! We specialize in Rainwater Filtration Systems, which are designed to meet the unique challenges of tank water. Our systems include:

• First Sediment Filter: Removes large particles like sand and dirt.

• Second Sediment Filter: Captures finer particles for cleaner water.

• Ultra Carbon Filter: Polishes the water, removing pesticides, VOCs, and unpleasant tastes and odours.

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Tailored to match your water source and storage conditions, these systems deliver crystal-clear, safe, and delicious water for your home.

Our Reverse Osmosis (RO) systems deliver the purest water possible through a multi-stage filtration process:

• Advanced Filtration: Removes up to 99% of impurities, including fluoride, pharmaceuticals, PFAS, heavy metals, and dissolved salts.

• Multi-Stage Process: Includes sediment pre-filtration, chlorine removal, an RO membrane, and a final carbon filter for taste and odor enhancement.

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Why Customers Love It:

• Reduces Total Dissolved Solids (TDS) to as low as 10 ppm.

• Effectively tackles even the most stubborn contaminants.

• Provides ultra-pure, refreshing water for your family.

We back our products with comprehensive warranties to give you peace of mind:

• Whole House Filtration Systems: 3 years.

• Reverse Osmosis Systems: 5 years.

• Water Coolers: 3 years.

• Faucets and Bubblers: 1 year.

Our products are built to last and supported by our commitment to your satisfaction.